Home User Services

Does your computer take forever to start? Programs freeze? You hear the fan running constantly?

What's included:

• Remove digital junk - Temporary files, cache, old downloads, and duplicate files eating your storage
• Kill startup clutter - Those 20+ programs launching when you turn on your PC (you probably only need 2-3)
• Optimise Windows settings - Turn off visual effects that slow down older computers
• Update drivers - Graphics, network, and chipset drivers for better performance
• Check health - Hard drive/SSD health check and RAM usage analysis
• Defragment HDD - If you have a traditional hard drive (not SSD)
• Recommend upgrades - Honest advice if adding RAM or switching to SSD would help

How it works:

I connect remotely, run professional diagnostic tools, and clean everything up while you watch (or grab a coffee). Most cleanups take 45-60 minutes. You'll see the difference immediately.

What you'll notice after:

• Boot time drops from 5+ minutes to under 60 seconds
• Programs open in seconds instead of minutes
• Less "spinning wheel" frustration
• More free storage space

Pop-ups everywhere? Browser redirects? Strange toolbars? Computer acting weird?

Signs you might have malware:

• Pop-up ads even when browser is closed
• Browser redirects to strange websites
• Computer runs extremely slow or fans run loudly
• Strange toolbars or extensions appear
• Files become encrypted (ransomware - serious!)
• Friends say you're sending them spam emails

What's included:

• Full system scan - Using 3 different professional antivirus tools
• Deep malware removal - Including rootkits, spyware, adware, and ransomware
• Remove browser hijackers - Get your home page and search engine back
• Clean registry entries - Leftover malware traces that cause errors
• Check for backdoors - Ensure hackers can't re-enter
• Security audit - Find out how the infection happened
• Install free antivirus - Set up ongoing protection
• Prevention training - 10-minute session on staying safe online

Can't send emails? Outlook crashing? Missing important messages? Email on phone not syncing?

Common problems I fix:

• Can't send or receive emails - Server settings, password issues
• Outlook won't open - Corrupt profile or add-in conflicts
• Emails stuck in outbox - Attachment size or server problems
• Can't access old emails - PST/OST file recovery
• Email on phone not working - Set up properly
• Forgotten password - Reset without losing emails

Email providers I support:

• Microsoft Outlook (any version)
• Gmail / Google Workspace
• Apple Mail / iCloud
• Yahoo, AOL, BT, Virgin, Sky, plus custom domains

New printer won't connect? "Printer offline" error? Can't print from your phone?

What I'll help you with:

• WiFi printer connection - Get your printer on your network
• Driver installation - Find and install correct drivers
• Print from any device - Laptop, phone, tablet
• Scan to email/folder - Direct scanning setup
• Fix "printer offline" errors - Simple fixes
• Mobile printing setup - AirPrint or Google Cloud Print

How it works:

I guide you step-by-step over screenshare. You do physical tasks, I handle software. Takes 30-45 minutes.

Just bought a new PC or Mac? Overwhelmed by setup steps?

What's included:

• Remove bloatware - Trial programs and manufacturer junk
• Transfer your files - Documents, photos, music from old computer
• Install essential software - Browser, antivirus, Office, etc.
• Set up email - Outlook, Gmail, or Apple Mail
• Set up backups - Windows Backup, iCloud, or Google Drive
• Browser setup - Transfer bookmarks and passwords
• 30-min training - Walk through new features

Dead zones in your house? Streaming keeps buffering? Zoom calls freezing?

Problems I solve:

• Slow WiFi in certain rooms - Diagnose interference
• Video calls keep dropping - Bandwidth issues
• Can't connect new devices - Password or network issues
• Unknown devices on network - Security check
• Parental controls - Limit screen time
• Mesh system setup - Whole-home WiFi

Want to feel more confident with your computer? Learn at your own pace with patient, jargon-free teaching.

What I can teach you:

• Windows basics - Files, folders, settings
• Mac basics - Getting comfortable with macOS
• Online safety - Spot scams, strong passwords
• File organisation - Never lose documents
• Microsoft Office - Word, Excel, Outlook
• Video calls - Zoom, Teams, Skype

Package deals:

• Starter pack: 3 hours for £129 (save £18)
• Confidence pack: 5 hours for £199 (save £46)

Because of my software engineering background, I also help with technical tasks beyond standard IT support.

Automate repetitive tasks - from £99

• Rename hundreds of files with one click
• Auto-sort downloads into folders
• Schedule regular backups or reports
• Extract data from PDFs to Excel

Data cleanup & extraction - from £149

• Fix messy Excel/CSV data
• Combine multiple files into one
• Deduplicate customer or product lists

Simple website fixes - £59/hour

• Update content or images
• Fix broken links or forms
• Small CSS/HTML changes